Log a Ticket
Use the Help Desk for
Account Access
Email, calendar, password, MFA, and account issues
Application Problems
Mac, Windows, iPhone, iPad, printer, scanner, and application problems
Issues with Approved Business Devices
Hardware, operating system, and mobile device issues for approved business devices
Software Issues
Microsoft 365, Google Workspace, Dropbox, SharePoint, Slack, Zoom, Adobe, AI tools, and other approved business platforms
User Permissions/Access
New user setup, departing user requests, permissions, license changes, and access questions
Potential Security Issues
Suspicious emails, security concerns, and lost/stolen devices
Disconnection/Interruption of Service
Wi-Fi, VPN, remote access, conference room, and workflow interruptions
Policy/Security Documentation or Approvals
Policy, access, continuity, or security questions that need documentation or approval
1
Tell us what happened
A short plain-English description is perfect.
2
Include who is affected
One user, multiple users, a conference room, a whole office, or a specific device.
3
Add screenshots when possible
Screenshots often help us resolve issues faster.
4
Tell us urgency and impact
Let us know whether work is blocked, slowed down, or just inconvenient.
5
Use the ticket system
Avoid direct side-channel requests for non-urgent support. Texts and direct emails can get missed or separated from the support record. Tickets keep everything visible.
How to submit a better help desk ticket
Urgent Support
For urgent business-impacting issues and emergencies, call BizMacs Support directly.
415-734-7777 or 415-456-7777
We will open a ticket on your behalf once your issue has been reported and ingested.
All non-critical requests should go through the help desk so the work can be tracked and prioritized correctly.