TECHNOLOGY CUSTODY & CONTINUITY
Every business needs a technology playbook.
Support solves the issue in front of you. Policy and continuity planning protect the business behind it.
WHY THIS MATTERS
Small and midsize businesses often run on informal knowledge: one person knows the passwords, one person knows the vendor, one person knows how the files are organized, and one person knows what should happen when someone leaves.
That may work for a while, but over time it creates real exposure as the business grows, tools multiply, employees change, and AI becomes part of daily workflow. Core IT policies and business continuity planning turn that informal knowledge into a usable framework. They do not need to be complicated. They need to be clear, current, and practical enough that people can follow them when normal operations are disrupted.
CORE POLICY AREAS
Policies every business should have.
Acceptable Use
Defines responsible use of company systems, accounts, data, devices, internet access, and communication tools.
Information Security
Establishes the baseline for passwords, MFA, device security, data protection, updates, suspicious activity, and reporting.
Access Control & Passwords
Clarifies least privilege, account ownership, password manager use, shared credentials, admin access, and access review expectations.
Onboarding & Offboarding
Creates a repeatable process for new hires, departing users, role changes, equipment return, data transfer, and license cleanup.
Remote Work & Mobile Devices
Sets expectations for laptops, phones, tablets, home networks, VPN, travel, lost/stolen devices, and remote access.
Vendor & SaaS Management
Controls who can approve tools, subscriptions, integrations, renewals, support access, and vendor-side permissions.
AI Acceptable Use
Defines approved tools, prohibited data, connector review, human review, confidentiality, and reporting requirements for AI use.
Incident Reporting
Tells users what to do when they suspect phishing, account compromise, lost devices, data exposure, or unusual system behavior.
CONTINUITY AREAS BIZMACS CAN HELP DOCUMENT
Critical systems and business applications
Internet, Wi-Fi, firewall, VPN, phone, and conference room dependencies
Cloud platforms such as Microsoft 365, Google Workspace, Dropbox, SharePoint, and key SaaS tools
Backup systems, recovery expectations, and restore priorities
Key vendor contacts, account ownership, renewal data, and escalation paths
Emergency access procedures and break-glass account handling
Lost/stolen device response and account recovery steps
Leadership communication plan for outages, security events, and business-impacting issues
Minimum operating requirements for remote work or temporary office disruption
BUSINESS CONTINUITY PLANNING
A practical plan for when things go wrong.
Business continuity planning is not just disaster recovery. It is the practical plan for keeping the business operating when something interrupts normal technology access. The goal is simple: know what matters, know who owns it, know how to recover, and know what to do first.
A stronger technology foundation.
BizMacs helps clients develop practical IT policies and continuity plans that match the size, risk, and reality of the business.
We focus on clear rules, clean ownership, realistic recovery steps, and documentation people can actually use.
Legal review, regulated compliance audits, formal certifications, digital forensics, and insurance or legal determinations remain outside standard managed support unless separately contracted with the appropriate specialists.
© 2026 BizMacs, Inc. All rights reserved.
Need cross-platform IT support beyond Apple? IT & Support — a division of BizMacs, Inc. — delivers managed IT services for Mac, PC, cloud, mobile, and mixed-platform business environments.
415-456-7777
bizmacs.com
905 4th Street, San Rafael, CA 94901
© 2026 BizMacs, Inc. All rights reserved.
Need cross-platform IT support beyond Apple? IT & Support — a division of BizMacs, Inc. — delivers managed IT services for Mac, PC, cloud, mobile, and mixed-platform business environments.
415-456-7777
bizmacs.com
905 4th Street, San Rafael, CA 94901